Information systems strategy development and implementation in SMEs

Purpose To further understanding of how IS strategy is developed and implemented in SMEs. Methodology/approach Eight case studies, each one covering an 18-24 month time span. Qualitative research based on first hand experience (action-research), interviews, meeting minutes, Board papers, final reports. Earl’s model of IS strategy development is used as a framework for assessing strategy development and implementation. Findings All three approaches identified by Earl are valid, depending on business context. All eight companies have been successful in their IS investment, some showing significant bottom-line benefits. Research Limits/Implications Shows value of properly managed IS strategy deployment in SMEs. Should encourage SMEs to adopt mid to long term approach to IS, linked to business plan. Models for IS strategy development and alignment could be progressed in subsequent research, focussing on some of these company projects and others just starting Practical Implications Case studies provide real life examples of IS good practice in SMEs. Cases can also be used as ‘benchmarks’. Supports alignment of IS strategy with overall business strategy. May encourage other companies to explore use of KTP scheme for IS strategy deployment. Originality/value The case examples are original and have not been studied before. Strategic options, key decisions, product selections and benefits gained are of value as examples to senior management and IS professionals in industry. Provides examples of how KTP scheme operates