The objective of this research was to determine the students\u27 satisfaction level on the academic services provided by the accounting program at a private university in Jakarta and to evaluate attributes that should be improved. The data were obtained from questionnaires by using 5 quality dimensions. There are tangible, reliability, responsiveness, assurance, and empathy. Moreover, the data were processed by using Excel, SPSS 20, Customer Satisfaction Index (CSI) to determine the level of customer satisfaction, and also Importance-Performance Analysis (IPA) to determine the attributes of service be repaired and maintained. The results show that the CSI is 71%, which means that the majority of customers are satisfied with the performance ...
This research purposed to identify and analyze how far the service quality to the level of customer...
ABSTRACT The purpose of this study was to analyze the quality of science-based academic services. Th...
Service quality, although intangible, remains crucial, so this study aims to find out student satisf...
The objective of this research was to determine the students’ satisfaction level on the academic ser...
Measure of academic services is crucial in finding out the quality of service in every level of educ...
In the field of education, the level of comfort is an important service in activities. Especially st...
One indicator of the success of managing a college is student satisfaction with the services carried...
The academic services of the college today have undergone very significant changes in a very fast ti...
In the research analysis of satisfaction of students in the christian university of indonesia toward...
Students are internal academic and administrative customers in a higher education environment. It is...
This research aims to (1) observe the level of students’ satisfaction related to the quality of lear...
Dinamika University (Undika) is one of the private universities in East Java which has two (2) facul...
Customer satisfaction constitutes the dominant factor in a business organization's success. This res...
This research aims to provide information level of satisfaction D3 Accounting Uhamka alumni, surveye...
The purpose of this paper is to explore the relationship between the service quality dimensions (ass...
This research purposed to identify and analyze how far the service quality to the level of customer...
ABSTRACT The purpose of this study was to analyze the quality of science-based academic services. Th...
Service quality, although intangible, remains crucial, so this study aims to find out student satisf...
The objective of this research was to determine the students’ satisfaction level on the academic ser...
Measure of academic services is crucial in finding out the quality of service in every level of educ...
In the field of education, the level of comfort is an important service in activities. Especially st...
One indicator of the success of managing a college is student satisfaction with the services carried...
The academic services of the college today have undergone very significant changes in a very fast ti...
In the research analysis of satisfaction of students in the christian university of indonesia toward...
Students are internal academic and administrative customers in a higher education environment. It is...
This research aims to (1) observe the level of students’ satisfaction related to the quality of lear...
Dinamika University (Undika) is one of the private universities in East Java which has two (2) facul...
Customer satisfaction constitutes the dominant factor in a business organization's success. This res...
This research aims to provide information level of satisfaction D3 Accounting Uhamka alumni, surveye...
The purpose of this paper is to explore the relationship between the service quality dimensions (ass...
This research purposed to identify and analyze how far the service quality to the level of customer...
ABSTRACT The purpose of this study was to analyze the quality of science-based academic services. Th...
Service quality, although intangible, remains crucial, so this study aims to find out student satisf...