Performance measures, measurement and reporting in government organisations

With changing expectations of citizens and an increasing demand for accountability for results, performance measurement has been recognised as one of the key items of the public sector reform agenda. This subject has attracted a huge interest in the past 10–15 years. This study reviews the performance management literature in public sector (government) organisations and examines the reasons for governments' interest in performance management. It also extracts a normative view of what governments should do, and identifies critical concerns and issues that the normative views pose in Performance Measures, Measurement and Reporting (PMMR)