Studies of Intuitive Use Employing Observation and Concurrent Protocol

This paper explores intuitive interaction with products from a methodological standpoint. Intuitive use of products involves utilising knowledge gained through other products or experiences. The nature of intuitive interaction presents certain problems with its study because it is product features that users have relevant prior experience with rather than a whole product. The challenge was to find ways of recording and coding observations so this level of detail could be extracted from user tests. This was accomplished using specialist observation software. These methods have twice proved successful in studying this complex topic and gaining reliable results. Details of the methods used and implications of the results gained are discussed