Dimensions qualifying for communication of difficult news in neonatal intensive care unit

Objective: Understanding the qualifying dimensions for communication of difficult news in the neonatal intensive care unit. Method: Descriptive exploratory study, qualitative, from the thematic analysis. 10 mothers of newborns and 14 professionals were research subjects. Results: The use of strategies in helper/for the communication of difficult news in the NICU were revealed in the speeches of the research participants as facilitators in the process of interaction between professionals, mothers and families, allowing this type of communication, reduce the suffering of those involved, favoring support and support to the mother and family and extend security to overcome difficulties and challenges. Conclusion: The requirement of relational, interpersonal and communication skills in professional, from an expanded care and care that goes beyond the prevalent as technical and technological dimension in intensive care make it necessary perspective