Application of methods and techniques for quality in the Macedonian companies

The research in this paper has been done with the aim to analyse the current situation of the Macedonian companies in the domain of applying the methods and techniques for quality in conducting the business processes. The process of obtaining quality is related not only to people’s work, but also with the machines, the technology of the production processes etc. because of this it is necessary to have control that will evaluate the stability and the ability of the business processes. The control itself is not enough, because the processes need to be continuously improved by reducing the variations. The data from the research helped and gave useful directions in the creation of the subsystem’s methodology - statistical process control. This methodology should help improve the performances of the business processes, and it will also help defining the measures for the realization of sustainable business systems and to encourage innovation