The influence of ERP implementation on the division of power at the production-sales interface

Purpose - The purpose of this paper is to develop and validate a model that demonstrates the influence of enterprise resource planning (ERP) implementation on the power and interests of actors at the production-sales interface, and vice versa. Design/methodology/approach - An empirical in-depth longitudinal case study examines how a medium-sized company in the graphics industry implemented an ERP system and how this has affected the interests and power distribution between the manufacturing and sales departments. Findings - The case study reveals that the power division among key players at the production-sales interface has been affected by the ERP implementation. These changes influence their attitudes and behaviours as well as the usage of the ERP system. Research limitations/implications - Limitations are associated with the inherent weaknesses of any research based on a single-case study: theoretical, but not statistical, generalisations are possible. Practical implications - The findings imply that those implementing ERP systems in production-sales environments should, from the outset of the project, identify potential changes in the division of power and seek to reconcile stakeholder interests. Originality/value - This is one of the few studies that has examined in-depth the potential effects of ERP implementation on power division at the production-sales interface