How do knowledge workers cope with their everyday job

Knowledge work, which forms a large part of modern economy, often involves collaboration. In order not to overemphasise either the transactional or the communicative aspect of collaboration, attitudes and technologies may have to change. Data from a survey show how knowledge workers manage their time and tasks using straightforward office technologies. Enhanced context awareness could help both the communication initiator and the communication target. This is a matter of behaviour and a chance for technology