Dimensi yang Mempengaruhi Kepuasan Pengguna E-Learning pada Perguruan Tinggi di Jawa Timur

Abstract: Dimensions that affect the satisfaction of E-Learning Users in HigAbstract: Dimensions that affect the satisfaction of E-Learning Users in Higher Education Institutions in East Java. This research aims to test factors that may affect satisfaction of E-Learning users in higher education institutions in East Java. Samples are taken from public and private higher education institutions, as many as 90 users. Multiple regression analysis is carried out. The result shows that flexibility of learning as well as perception of users for the benefit of e-learning affects signifi cantly on the satisfaction of e-learning users. Meanwhile, students’ anxiety level, response time and infrastructure attitude, lecture quality, technology quality, internet web quality, ease of e-learning use, evaluation, e-learning users’ interaction do not sigifi cantly affect e-learning users’ satisfaction. This indicates that e-learning use inlearning process is not yet ideal because of infrastructure support that has not yet developed maximally.her Education Institutions in East Java. This research aims to test factors that may affect satisfaction of E-Learning users in higher education institutions in East Java. Samples are taken from public and private higher education institutions, as many as 90 users. Multiple regression analysis is carried out. The result shows that flexibility of learning as well as perception of users for the benefit of e-learning affects signifi cantly on the satisfaction of e-learning users. Meanwhile, students’ anxiety level, response time and infrastructure attitude, lecture quality, technology quality, internet web quality, ease of e-learning use, evaluation, e-learning users’ interaction do not sigifi cantly affect e-learning users’ satisfaction. This indicates that e-learning use inlearning process is not yet ideal because of infrastructure support that has not yet developed maximally