Determinan Efektifitas Sistem E-Banking di Mata Nasabah: Pendekatan Model Kesuksesan Sistem Informasi

The research purpose is to examine the determinant of e-banking system effectiveness by using Delone and Mclean (IS Success) Model. The results showed that all variables of IS Success Model affect the effectiveness of e-banking system with user satisfaction as the indicator variable. The results also establish new dimension of IS Success Model. First, system quality can be explicated into interactivity and access. The second, service quality can be explicated into acceptable services and empathy. Third, perceived usefulness can be explicated into useful system and quality of user performance. This suggests that e-banking customers in the city of Malang tend to have different perceptions about effectiveness e-banking system