Agent Technology in Supply Chains and Networks: An exploration of high potential future applications

This paper reports on an ongoing research project that is aimed at evaluating how software agents can improve performance of supply chains and networks. To conduct this evaluation, first a framework is developed to classify potential applications of software agents to supply networks. The framework was used in workshop sessions with logistics and information systems experts from industry, software/consultancy and academia to identify promising areas for agents. Based on the framework and the outcome of the workshop sessions, this paper presents promising application areas for the near future and beyond