DOIAbstract
A specification language for performance indicators and their relations and requirements is presented and illustrated for a case study in logistics. The language can be used in different forms, varying from informal, semiformal, graphical to formal. A software environment has been developed that supports the specification process and can be used to automatically check whether performance indicators or relations between them or certain requirements over them are satisfied in a given organisational process. © 2007 Springer Science+Business Media, LLC
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