HEALING THE ROMANIAN HEALTH CARE SYSTEM THROUGH THE TOTAL QUALITY MANAGEMENT METHOD

A country without a solid sanitary system is a loss both for patients and for employees who work in medical institutions. On the one hand, Romania is privileged to have well trained doctors as well as competent medical staff, who are always willing to help a patient in need; on the other side, Romania has also a poor health care system, that damages not only the clinics and hospitals, but also the desire of both patients and doctors to be treated and work in Romania. However, a change is imposed: assuring an efficient and well organized sanitary system, which will lead to more satisfied employees and in the end, to increased patient’s satisfaction.During times, an innovative method, a philosophy, was able to help and change industries in need, providing them with tools for perfecting their operating system, motivating the employees and concentrating on customer’s needs. Nowadays, this method is used with success and covers a large area of industries, including the sanitary industry. European hospitals have used this method in order to rearrange, from the quality’s point of view, their departments and keep their customers and employees satisfied with the sanitary institution.Total Quality Management is a method that has the ability to convert the health care system, and to cover all “gaps” formed for several years. Starting with correcting as much as possible all the issues found in the health care system, will lead to the top and most important objective: focusing on patient and assuring him a significant level of satisfaction. The applicability of this method made is possible also for Romanian hospitals. Since our health care system is confronting daily with issues that affect the patients (some issues being even deadly), a change in the way the quality is perceived, is suitable for our hospitals and clinics