ICTs, Openness and Citizen Perceptions of Government: How Civic Technologies Can Facilitate External Citizen Efficacy

This article examines whether civic technologies deliver an effective technique for developing the political efficacy of citizens and altering their perceived accountability of governments. Employing a survey-based methodology, a quantitative analysis was performed on the users of civic technology sites in the USA, UK, Kenya and South Africa. The primary question posed is whether the specific citizen monitoring actions facilitated by these sites cause a related effect in altering the extent to which citizens believe that governments are responsive to citizen-audit. The results indicate an enhancement in citizen efficacy and perceptions of government accountability. Notable differences detected in the user demographics between the countries studied demonstrate a wide spectrum of citizen usage; however, with common confidence displayed by respondents in the efficacy of the ICT. The findings indicate that the publication and citizen-audit of government information through civic technologies in developed and developing countries increases feelings of external efficacy and perceived government accountability