MODEL BERMAIN PERAN DALAM MENINGKATKAN HASIL BELAJAR PADA KOMPETENSI DASAR MENERAPKAN PRINSIP-PRINSIP PELAYANAN PRIMA

The objective of the study was to improve the material mastery by using role<br />play learning model which was indicated by at least 75% students got 75 for their<br />learning achievement and all students were actively involved in the learning process. It<br />was a classroom action research. The subject of the research was students at class X<br />Office Administration at SMK Negeri 2 Temanggung in the academic year of<br />2013/2014. The study was consisted of two cycles which each cycle consisted of<br />planning, implementation, action, and reflection. The data were collected by test and<br />observation sheets for students and teachers. The results of the study showed that: (1)<br />Role play model can improve students’ learning achievement on the basic competence<br />of applying the principles of excellent service with the average of students’ learning<br />achievement on the 1st cycle was 74.5, and rose up to 81.62 on the 2nd cycle, and the<br />classical completeness was 72.5% on the 1st cycle and increased up to 95% on the<br />2nd cycle, (2) the students’ attitude toward learning was 63.10% on the 1st cycle and<br />increased up to 84.4% on the 2nd cycle