IT Services management — Introduction

The paper describes problems of relations between business and IT departments of contemporary companies and institutions. The solution of these problems is changing the IT department organization into one based on processes and setting up IT services as the basic elements of business-IT relation. The author shortly described the most widely used in this area service methodology (precisely speaking: set of best practices) ITIL (Information Technology Infrastructure Library), which describes how to manage IT services in the organization.[b]Keywords[/b]: business-IT relation, IT Service, IT Services management, ITSM, ITI