Add to ORKGThe objective of this article was to investigate the customer satisfaction degree at restaurants, compiling quality indicators concerned to the clients expectation, to identify the critical points. The research was carried through at the University Restaurant of the Universidade Federal de Santa Catrarina - RU/UFSC, using non-probabilistic method of data collection. Proposals have been elaborated, recommending short and long term solutions to the investigated place. KEYWORDS: Quality indicators; Quality evaluation; Customers satisfaction degree; restaurant
Along with the increasing number of fast food restaurant (FFR), the level of competition has also in...
Study of the level of quality of services in restaurants of North, Central and South of the State of...
This study "Quality Customer Service and impact on profitability of companies in the category Restau...
The objective of this article was to investigate the customer satisfaction degree at restaurants, co...
Abstract Organizations in globalized and consumer societies are offering progressively more quality ...
Organizations in globalized and consumer societies are offering progressively more quality products ...
This research seeks to understand and measure the existence of a gap between the perception of clien...
The restaurant market is becoming more competitive, and businesses are challenged to differentiate t...
This work focuses on the service quality and user satisfaction at the University Restaurant at UFSM/...
A challenge faced by the nutritionist responsible for the elaboration of the menu is to combine heal...
Brazil has more than a million bars and restaurants, which are responsible for about 40% of the tour...
There are about one million of bars and restaurants that generate around six millions of jobs in Bra...
The services sector plays an important role in the economy. It is present in several organizations, ...
Customer satisfaction is one of the biggest concerns in food services and is a key to successful bus...
This thesis is analyzing the food quality based on customer perception and satisfaction in Bouvigne-...
Along with the increasing number of fast food restaurant (FFR), the level of competition has also in...
Study of the level of quality of services in restaurants of North, Central and South of the State of...
This study "Quality Customer Service and impact on profitability of companies in the category Restau...
The objective of this article was to investigate the customer satisfaction degree at restaurants, co...
Abstract Organizations in globalized and consumer societies are offering progressively more quality ...
Organizations in globalized and consumer societies are offering progressively more quality products ...
This research seeks to understand and measure the existence of a gap between the perception of clien...
The restaurant market is becoming more competitive, and businesses are challenged to differentiate t...
This work focuses on the service quality and user satisfaction at the University Restaurant at UFSM/...
A challenge faced by the nutritionist responsible for the elaboration of the menu is to combine heal...
Brazil has more than a million bars and restaurants, which are responsible for about 40% of the tour...
There are about one million of bars and restaurants that generate around six millions of jobs in Bra...
The services sector plays an important role in the economy. It is present in several organizations, ...
Customer satisfaction is one of the biggest concerns in food services and is a key to successful bus...
This thesis is analyzing the food quality based on customer perception and satisfaction in Bouvigne-...
Along with the increasing number of fast food restaurant (FFR), the level of competition has also in...
Study of the level of quality of services in restaurants of North, Central and South of the State of...
This study "Quality Customer Service and impact on profitability of companies in the category Restau...