During the past decade there have been significant changes in the hotel sector, the marketplace and its operations. This paper reports a research study across a number of western European countries into the changing functions within front office operations and the role of personnel in a range of hotels and locations. Issues addressed include the flattening of organisations; the increasing expectation of multi-tasking and multi-skilling; and creating a balance between technological solutions and the delivery of quality customer care. These issues are linked to wider findings on the growth in the need for the more generic skill types together with the importance of personal attributes as key selection criteria and the growing emphasis of the ...
Specific requirements of modern consumer-tourists, competition, new sciences and technology have l...
In hotel organisations, managers use the yearly employee appraisals to give feedback and discuss the...
Currently, due to the Fourth Industrial Revolution, the world has been witnessing several changes at...
During the past decade there have been significant changes in the hotel sector, the marketplace and ...
During the past decade there have been significant changes in the hotel sector, the marketplace and ...
During the past decade there have been significant changes in the hotel sector, the marketplace and ...
In the hotel industry, the frontliners are the employees who have the most frequent contact with th...
In the hotel industry, the frontliners are the employees who have the most frequent contact with th...
Notwithstanding the globalisation of services and the migration of some service providers (call cent...
Notwithstanding the globalisation of services and the migration of some service providers (call cent...
Notwithstanding the globalisation of services and the migration of some service providers (call cent...
Notwithstanding the globalisation of services and the migration of some service providers (call cent...
The purpose of this research-based thesis was to examine the possibilities for optimizing the role o...
The object of the Thesis is aspects of the hotel 'X' employees' behaviour development while providin...
The highly competitive environment in which businesses operate today requires a skilful workforce in...
Specific requirements of modern consumer-tourists, competition, new sciences and technology have l...
In hotel organisations, managers use the yearly employee appraisals to give feedback and discuss the...
Currently, due to the Fourth Industrial Revolution, the world has been witnessing several changes at...
During the past decade there have been significant changes in the hotel sector, the marketplace and ...
During the past decade there have been significant changes in the hotel sector, the marketplace and ...
During the past decade there have been significant changes in the hotel sector, the marketplace and ...
In the hotel industry, the frontliners are the employees who have the most frequent contact with th...
In the hotel industry, the frontliners are the employees who have the most frequent contact with th...
Notwithstanding the globalisation of services and the migration of some service providers (call cent...
Notwithstanding the globalisation of services and the migration of some service providers (call cent...
Notwithstanding the globalisation of services and the migration of some service providers (call cent...
Notwithstanding the globalisation of services and the migration of some service providers (call cent...
The purpose of this research-based thesis was to examine the possibilities for optimizing the role o...
The object of the Thesis is aspects of the hotel 'X' employees' behaviour development while providin...
The highly competitive environment in which businesses operate today requires a skilful workforce in...
Specific requirements of modern consumer-tourists, competition, new sciences and technology have l...
In hotel organisations, managers use the yearly employee appraisals to give feedback and discuss the...
Currently, due to the Fourth Industrial Revolution, the world has been witnessing several changes at...