Investigating the critical success factors for implementing electronic document management systems in governments: evidence from Jordan

We investigated the critical success factors that affect the implementation of electronic document management systems in government organizations. Based on a comprehensive literature review and input from an expert panel, we composed a list of 37 factors that were considered as prerequisites of successful electronic document management system implementation. We then grouped these 37 factors into six categories. Through a questionnaire survey and factor analysis, we confirmed that the categories identified are important for successful electronic document management system implementation