Measurement and Management of Supply Chain Performance: A Benchmarking Study

Part 1: Knowledge-Based Performance ImprovementInternational audienceOver the past few decades, the role of Supply Chain (SC) has been evolving from cost centre to competitive advantage. That is why measurement and management of SC performance become particularly essential. However, such an undertaking is difficult due to the growing complexity of SC. As the literature review highlights it, there is a lack of survey dealing with measurement and management of SC performance, collecting data through interview process and especially addressed to large companies. This is the bias of the present paper. First, an overview of the benchmarking published on related topics is presented. Then, are detailed the selected sample, the methodology used to collect and analyse data and the preliminary results obtained. To finish, conclusions are presented followed by a discussion suggesting future research directions