CEFOP: Une méthode pour l'évolution continue des processus organisationnels

International audienceThis paper presents CEFOP, a method for analysing, diagnosing and evolving the organisational processes. The dynamicity of the business environment implies that organisations adapt or evolve their processes for maintaining their competitive advantage, but this can be time and cost consuming and cause great internal resistance. CEFOP method aims to limit these obstacles by introducing a continual evolution of the process managed in an autonomous way by the actors of the organisation. This approach is particularly crucial for SMEs, which have no internal skills to accompany the necessary process evolutions.The CEFOP method adopts the AS-IS/AS-IF approach which allows to go out of the project notion and proposes strategies to analyse, diagnose and improve the organisational processes in a continual way. This article focuses on the analysis strategy illustrated with a case study on a ticket support providing process. The case study is provided by Net Invaders, a juvenile French Start-up, which is collaborating with us on this project