Stakeholders' perspectives on the determinants for successful IT-enabled change

This study’s aspiration was to close the gap within the research field IT-enabled change management which has previously been dominated by the perspectives of the managers. Therefore, the purpose of this study was to explore how different stakeholders perceive successful IT-enabled change. A framework of determinants for successful IT-enabled change were identified and constructed into a conceptual framework. The data was collected from five key figures involved in a BI implementation including a change manager, an IT-manager and three change recipients who were all critical in either the entire process or parts of it and obtained the necessary insights into the BI project. The findings showed that a general view was that the IT-enabled change was perceived successful. The identified determinants were applied, however not formally and not before the final release of the BI system, in contrast to what the determinants suggest. Another finding was that, unlike previous studies, the change manager and change recipients viewed the determinants similarly, while the IT-manager and change manager had different perspectives. Moreover, it was also found that the background of the change recipients influenced how they perceived the determinants. Finally, the determinants were perceived to be important for a successful IT-enabled change management. Despite some perspetives that were against some determinants, their actions showed the opposite