Computer-mediated communication and group cohesion

Utilizing the recent gains in technology, many work teams now communicate through computer-mediated communication (e.g., instant-messaging). As the research in this area continues to grow, one variable that has not been considered is group cohesion in virtual environments. To address this issue, four-member groups (N=144) completed tasks by communicating through an instant-messaging system or by meeting face-to-face. The study allowed for assessment of cohesiveness as well as group performance on a judgment task. Contrary to hypotheses, differences in group cohesion were not identified between the communication conditions. However, groups communicating through instant messaging took longer to complete the tasks and demonstrated less ease with and likeability for the tasks. This study has implications for the many groups that work together electronically across all industries and organizations (i.e. online education, international work teams)