This work has the objective of simulating an elevator system, using SIMIO software. Firstly, two different approaches, and its implementation, will be explained and compared: Vehicle vs. Entity. After selecting the Entity-approach, due to its more flexible processes and the limitations of the Vehicle-approach, it will be used to conduct the simulation experiments. The purpose is to evaluate the impact of dwell time - time in which the elevator remains stopped, allowing for clients to enter and exit - in the performance of the system. That will be achieved analysing the impact on the total time - spent by clients from placing a call until reaching its destination - number of clients inside the system and waiting for the elevator, waiting tim...