Fostering resilience through changing realities. Introduction to operational resilience capabilities

The reality of operations does not always follow the book. Operational circumstances may develop into surprising situations that procedures have not accounted for. Still, we make things work. Resilient performance recognizes surprise early and acts upon it through adaptation, which is critical for an organization to succeed. It enables continued safe operations under changing circumstances in everyday or crisis situations by creating innovative ways to deal with progressively changing circumstances. As operational situations become increasingly complex and interconnected, the predictability of disruptions decreases. Consequently, resilience capability becomes more relevant to cope with unexpected situations. Achieving that requires aseamless understanding throughout the organization and the organization’s leadership team about what resilience means. Because of its implicit nature, resilience capability has not yet become part of organizational learning. TORC (Training for Operational Resilience Capabilities) aims to provide a reference guide for operational teams and management to recognize and facilitate resilience as a critical capability and take it out of the shadows of compliance. This booklet introduces the concept of operational resilience and guides you through the training and the TORC game, and it serves as a reference while the organization is maturing these concepts in day-to-day practice