Personal Assistant for onLine Services: Addressing human factors

The Personal Assistant for onLine Services (PALS) project aims at substantially improving the user experience of mobile internet services. It focuses on a generic solution: a personal assistant, which attunes the interaction to the momentary user needs and use context (e.g. adjusting the information, presentation and navigation support to the current context, device and interests of the user). Based on scenario analysis and literature research the initial outcomes of the PALS project provide high level user requirements and a research agenda for establishing a well-founded adaptation theory with corresponding user-interface concepts