Hotel room management

Hotelske usluge sastavljene su od skupa raznih usluga u hotelu, ali se mogu razvrstati u osnovne i sporedne usluge. Osnova izbora i dolaska gosta u hotel je hotelska soba. Soba u hotelu je drugi dom gosta, a hotelskom managementu ostvaruje 40 posto ukupnog prihoda. Uređena i privlačna soba postaje prvi zadatak managementa hotela, u određivanju kvalitete hotelske sobe ključnu ulogu ima hotelska domaćica koja se po svojim funkcijama i zadacima svrstava u srednji hotelski management. Domaćica hotela osnovni je čimbenik uspješnog poslovanja hotela i ostvarenja želje gosta da dobije privlačnu sobu, za koju će platiti upravo onoliko koliko ona stvarno i vrijedi na tržištu.Hotel services comprise a wide range of services falling into two categories, e.g. into basic and supplementary services. Hotel rooms govern selection of a particular hotel and affect the number of guests’ arrivals. A room is undoubtedly a temporary home for each and every hotel client providing 40% of total income to the hotel management. A comfortable and attractively decorated hotel room is of top priority for the hotel management. Refurbishing of hotels and similar activities, which affect the quality of hotel rooms, fall within the domain of hotel’s housekeeping manager who occupies a middle position in the hierarchy of the hotel management staff. Housekeeping managers play a very important role in smooth and successful running of hotel operations. The ultimate goal is a satisfied client who has paid the room rate which exactly corresponds to its value at the market