Management and the quality of ship catering services in Croatia

Naglim je razvojem turizma došlo do ubrzana razvoja putničke nacionalne flote čime je omogućeno 1989. godine priobalni i otočni dio Hrvatske posjeti 7,8 milijuna turista s ostvarenih 58 milijuna noćenja. Paralelno s razvojem putničkoga brodarstva stvaralo se i brodsko ugostiteljstvo na linijskim brodovima te ugostiteljstvo na brodovima za kružno putovanje sa svim značajkama vezanim za razvoj brodogradnje i turizma u nas i u svijetu, pružajući putniku jednostavne ugostiteljske usluge na kratkim relacijama ili hotelijersko-ugostiteljske usluge na dužobalnim i međudržavnim linijama s dužinom navigacije od jednoga dana i više. Inače, brodsko je ugostiteljstvo dio ukupnoga ugostiteljstva koje se obavlja na prijevoznim sredstvima, a svrha mu je zadovoljenje putnika u smještaju, prehrani i piću za vrijeme putovanja brodovima i predstavlja dio opće službe na brodovima. Brodska poduzeća vode ugostiteljstvo kao sporednu djelatnost koja je najčešće nužna za obavljanje temeljne djelatnosti, a to je prijevoz putnika i robe. U ovome su radu istraživani menadžment i kvaliteta usluga brodskoga ugostiteljstva najvećega hrvatskoga brodara Jadrolinije Rijeka sa svim specifičnostima i kritičkim osvrtom na pojedine dijelove pružanja usluga.Rapid growth of tourism industry in Croatia has had an impact upon the national passenger and cruise fleet so that, according to statistical data, by 1989, the coastal regions and the islands of Croatia were visited by 7.8 million tourists (58 million bed nights). Parallely with the development of passenger shipping industry, which also reflected the rise of shipbuilding industry and tourism in Croatia, catering activities on liner and cruise ships have recorded an upward trend. In this context, passengers were provided with basic catering services on short routes and with a more complete and sophisticated culinary service on longer coastal and international cruising routes. Passenger and cruise catering , is part of catering business activities on various means of transportation, aiming to meet passenger needs and requirements within the larger framework of various services generally provided on board ships. Passenger shipping companies regard catering services and activities on board their ships as an accessory yet indispensable component making part of their principal activities, i.e. carriage of passengers and goods by sea. This paper deals with the management and quality of catering services on board ships owned and operated by Croatian largest passenger shipping company "Jadrolinija" Rijeka and reflects many specific features and a critical analysis in this domaine