Implementation of the Standards of Pharmaceutical Services by the Pharmacists in Semarang District

Health Minister Decree of Indonesian Republic number 1027/Menkes/SK/IX/ 2004 regardingpharmaceutical service standard in pharmacies had been enacted in 2004. In 2008, technicalguidance (juknis) to implement pharmaceutical service standard in pharmacies in Semarang districtwas published. However, pharmaceutical service practice in pharmacies in Semarang district wasnot done according to the standard. Results of a previous study indicated that score value of pharmaceutical service in six pharmacies was low; four pharmacies received moderate scores,and no pharmacies obtained good scores. Objective of this study was to analyze the implementationof pharmaceutical service standard in pharmacies in Semarang district.This was a descriptive-qualitative study. Data collection was done by conducting observation andin-depth interview to six pharmacists who managed the pharmacies (APA) as main informants.Triangulation informants were a head of pharmacy section and one head of IAI Semarang districtbranch. Data analysis was performed by applying content analysis method.Results of the study showed that the implementation of pharmaceutical service standard in thepharmacies was still focused on administrative activities and drug management, and holisticpharmaceutical service had not become the main focus. Majority of main informants had insufficientknowledge regarding technical guidance of pharmaceutical service standard in the pharmacy;they did not have standard operating procedure (protap); they did not get information about technicalguidance of pharmaceutical service standard in the pharmacy. All main informants did not receivesupervision from Semarang district health office or from IAI Semarang district branch regardingholistic pharmaceutical service standard in the pharmacy.In conclusion, pharmaceutical service standard in the pharmacy was not optimal. It was related toinsufficient knowledge regarding technical guideline, no standard operating procedure, nosocialization and supervision that was done according to technical guideline from Semarang districthealth office or IAI Semarang district branch