Analisisndan Desainnsistemninformasi Hotel Sebagai Keunggulan Kompetitif (Studi Padanhotel Utami Sumekarnkabupaten Sumenep)

The location of this research was located in Utami Sumekar Hotel, Trunojoyo Street number 53, Sumenep Regency. This research were done to know the information system of front office which was applied in Utami Sumekar Hotel, to analyze the information system of front office, and to design the information system of front office in technology basis as a development system because in the administrative process of Utami Sumekar Hotel still used manual system. This research used qualitative by using action research approach and data collective method as observation, interview, and documentation. The result of this research was the information system design of front office in technology basis which could be implemented in Utami Sumekar Hotel, Sumenep Regency as an effort to solve the occuring problems in the front office administrative process and to reach the advantage competitive dimensions such as strategic, taksis, and operational advantage