Company communication plan for customer projects

The purpose of this thesis was to enhance the communication method of a software company that is specialized in creating web-based interactive educational applications. The aim was to create transparency with both internal and external communication. This goal was to be to achieved either through an application or by creating a communication model that all company employees could follow. The project was started by interviewing the company’s employees, including the project managers, where the needs of the personnel were outlined. Based on the interview results, the criteria for the project was set to reduce the use of email in daily communication as it was too formal for inter-office communications and caused file management problems with xternal communication. In addition, the managers wanted a clearer method to see the stages of a project without having to ask every individual involved in the project. Various project management and content management applications were tested. Out of the tested applications one content management application, G Suite, was acquired by the company as the management did not believe that a project management software was necessary. Instead, a decision was made to enhance the use of current applications that were in use in the company by creating written guidelines for them. In addition, a checklist was to be created for gathering the necessary information for each project that would be available to all the project members. The checklist was created with the help of other employees in the company, however, it did not get the change to be tested thoroughly in duration of this thesis and therefore can’t be said whether it was a success or not or how it should be developed. The G Suite implementation was successful in regards to content creation and reduced the use of emails in that area. Based on the feedback of employees, they find G Suite helpful, however, they do not believe that communications of the company have been solved and to improve the external communication, other guidelines should be set within the company