The effective recruitment, selection and retention practices in the Russian hotel business : Case: Swissotel Resort Sochi Kamelia

Recruitment and selection practices are essential parts for human resource management. Such factors as success, effectiveness and reputation of the company depend on the HR strategy especially in the hotel industry because almost all hotels’ employees have a direct interaction with the customers. However, the Russian hotel industry has a poor labor market situation. That is why one of the most challenging problems for the HR is to attract and keep the most effective professionals. The aim of this research was to gather and analyze relevant information about effective tools of recruitment, selection and retention of staff. The core objective was to develop and present of conceivable modifications of the current Human Resource Management practices of the case company. The study outcome indicated the core HR weaknesses of the target company and possible suggestions for improvements. The research revealed that companies that invest in their employees can better retain the top talents. Therefore, it is important to understand how to develop the most effective recruitment, selection and retention practices