A New Model for E-Government in Local Level Administrations in Libya

The measurement of e-Government has traditionally focused on assessing website functions and their use, whereas relatively little attention has been given to other aspects of local authority operations, particularly back-office processes. This study provides a maturity stage model for analysing e-Government capability based on Technology, Organisational and Process (TOP) dimensions. For each of these three dimensions, a number of key change factors are identified and assessed to allow a positioning of the organisation in the stage model; and this is applied at individual process level within the organisation, as well as for the organisation as a whole. This paper reports on the initial use of the model in the Sabratha local authority in Libya. This pilot study illustrates the potential of the model in assessing e-Government readiness and identifying opportunities for investment and change. It highlights the need for process improvement to accompany technology deployment, and the key role of organisational factors in bringing about the necessary change for the move to e-Government