Know it all, find it fast for academic libraries

Know It All, Find It Fast by Heather Dawson claims to be aimed specifically at information professionals working in a reference capacity within an academic library. Its purpose is to deal with the more commonly asked questions presented at the reference desk. It does not profess to give all the answers to potential questions and it assumes that any employee already has a basic knowledge of the policies and management of their own individual establishment. However, it does offer a “Survival guide to front‐line staff” when covering the trickier enquiry that may come their way