With new eyes I see: embodiment, empathy and silence in digital heritage interpretation

With New Eyes I See (WNEIS) was an immersive and itinerant digital heritage encounter exploring the exploitation of empathy made possible in such emergent formats. Located ‘in the wild’, and timed to coincide with the 2014 Centenary of the First World War, WNEIS transformed Cardiff’s civic centre as previously inaccessible stories and archival materials were projected onto, and playfully manipulated by, buildings and the natural environment. The research that underpinned the project unearthed a hitherto untold story about the experiences and fates of those who left their posts at Amgueddfa Cymru – National Museum Wales to go and fight in WW1. Focusing on the story of Botanist Cyril Mortimer Green, and moving between past and present, known and unknown, presence and absence, participants encountered a re-scripting and multiple layering of the cityscape, and an uneasy archaeology of the museological endeavour. WNEIS foregrounded opportunities for touching, listening and feeling; as such it was a multimodal form of investigation for participants. This article uses focus group materials to explore the intersecting themes of ‘embodiment’, ‘empathy’ and ‘silence’ that emerged in reflections. It reveals an audience ready for digital cultural heritage that embraces ambiguity in the examination and negotiation of meaning