Creating transparency through electronic Information systems : opportunities and pitfalls

Over the past few decades, governments all over Europe have drawn upon a diversity of Electronic Information Systems (EISs). One of the aims of these EISs is the creation of a transparent Child Welfare and Protection (CWP) system. In that context, Gillingham and Graham (2016) argue that the implementation of EISs in social work has made the daily work of practitioners visible in ways that social workers in the 1970s and 1980s would have find unimaginable. However, this has not gone unchallenged as research reveals that practitioners develop strategies which can also undermine the aim of transparency. This paper aims to capture the tension between this aim and the reality of social work practice in using EISs. We undertook semi-structured interviews with seventeen social practitioners and uncovered a complex struggle in which practitioners showed how EISs are capable of both increasing and hindering the creation of transparency. We therefore argue that the problem does not lie so much in the implementation or design of EISs, but in the idea that transparency can be increased by EISs