Add to ORKGThe purpose of this paper is to investigate the impact of service quality on zakat stakeholders’ satisfaction using an enhanced model appropriate for zakat institutions. A new and enhanced model (a combination of SERVQUAL and CARTER) was used to examine the impact of service quality towards satisfaction from the perspective of zakat stakeholders. Data were collected from 799 respondents amongst zakat payers and recipients. The paper utilizes the Structural Equation Modelling (SEM) in examining the impact of service quality towards satisfactions. The result show that Responsiveness & Compliance are the strongest indicators influencing the satisfaction of the payers while Reliability is the strongest indicator influencing the satisfactions of...
Service quality is an important and effective tool for banks to achieve customer satisfaction and ea...
The aim of this study is to measure the relationship between the service quality and customer satisf...
In service oriented industry, it is very difficult to set a standard rule to satisfy customers. As c...
The aim of this paper is to examine service quality of zakat institutions in Malaysia using an enhan...
The aim of this paper is to examine service quality of zakat institutions in Malaysia using an enhan...
In Malaysia, zakat agencies were institutionalized since many years ago. Despite that, there are sti...
The issue of quality service and customer satisfaction at zakat institutions in Malaysia is still un...
Zakat is one of the five basic pillars in Islam and it is obligatory to all Muslims. Zakat is a syst...
The quality of service is an essential element in evaluating the capabilities of an institution to m...
The study is aimed to investigate the gap between the level of service quality expectations and perc...
Purpose – This study attempts to examine the relationship between service quality perception and cus...
The aim of this study is to measure the relationship between service quality and customer satisfacti...
Abstract Purpose-The purpose of this paper is to explore and examine the perceived level of service...
In the present economic situation, any economic institutions, either it is individual or government ...
Service quality is a gap between perceptions toward service provided. Customer satisfaction is respo...
Service quality is an important and effective tool for banks to achieve customer satisfaction and ea...
The aim of this study is to measure the relationship between the service quality and customer satisf...
In service oriented industry, it is very difficult to set a standard rule to satisfy customers. As c...
The aim of this paper is to examine service quality of zakat institutions in Malaysia using an enhan...
The aim of this paper is to examine service quality of zakat institutions in Malaysia using an enhan...
In Malaysia, zakat agencies were institutionalized since many years ago. Despite that, there are sti...
The issue of quality service and customer satisfaction at zakat institutions in Malaysia is still un...
Zakat is one of the five basic pillars in Islam and it is obligatory to all Muslims. Zakat is a syst...
The quality of service is an essential element in evaluating the capabilities of an institution to m...
The study is aimed to investigate the gap between the level of service quality expectations and perc...
Purpose – This study attempts to examine the relationship between service quality perception and cus...
The aim of this study is to measure the relationship between service quality and customer satisfacti...
Abstract Purpose-The purpose of this paper is to explore and examine the perceived level of service...
In the present economic situation, any economic institutions, either it is individual or government ...
Service quality is a gap between perceptions toward service provided. Customer satisfaction is respo...
Service quality is an important and effective tool for banks to achieve customer satisfaction and ea...
The aim of this study is to measure the relationship between the service quality and customer satisf...
In service oriented industry, it is very difficult to set a standard rule to satisfy customers. As c...