Add to ORKGAlmost everyone agrees that quality' is a performance standard . to be practised at all· times for the purpose of a "continuous effort to improve; but,not everyone agrees on the critenan, standards and indicators . (including performance and knowledge indicators)used to measure'the quality of services, especially related to the standard of human perfomance
Quality Assurance (QA) in University of Malaya is not new. University of Malaya (UM) has traditional...
Quality education is a necessity in the implementation of higher education and as one of the determi...
Abstract: The competition between Higher Education Institutions (HEIs) and growing mandates for acco...
In the higher education blueprint 2013-2025, the Malaysian government outlines a vision for transfor...
The quality of higher education institutions (HEIs) has often been a subject of concern by relevant ...
The service industry is a rapidly changing industry and this dynamic culture offers a challenge for ...
The service industry is a rapidly changing industry and this dynamic culture offers a challenge for ...
Higher education is characterized by a higher degree of interpersonal contact, complexity, divergenc...
As the business world becomes more and more competitive, quality has become a must for every marketa...
The quest to improve, propelled by governments, institutions and concerned stakeholders has become t...
Quality is at the top of most agenda and improving quality is probably the most important task facin...
This research paper aims at highlighting the Total Quality Management (TQM) elements at university, ...
The study aims to analyze and explain the effectiveness and efficiency of implementing total quality...
According to some scholars, the strategic success of a service organization depends on its ability t...
Quality is at the top of most agenda and improving quality is probably the most important task facin...
Quality Assurance (QA) in University of Malaya is not new. University of Malaya (UM) has traditional...
Quality education is a necessity in the implementation of higher education and as one of the determi...
Abstract: The competition between Higher Education Institutions (HEIs) and growing mandates for acco...
In the higher education blueprint 2013-2025, the Malaysian government outlines a vision for transfor...
The quality of higher education institutions (HEIs) has often been a subject of concern by relevant ...
The service industry is a rapidly changing industry and this dynamic culture offers a challenge for ...
The service industry is a rapidly changing industry and this dynamic culture offers a challenge for ...
Higher education is characterized by a higher degree of interpersonal contact, complexity, divergenc...
As the business world becomes more and more competitive, quality has become a must for every marketa...
The quest to improve, propelled by governments, institutions and concerned stakeholders has become t...
Quality is at the top of most agenda and improving quality is probably the most important task facin...
This research paper aims at highlighting the Total Quality Management (TQM) elements at university, ...
The study aims to analyze and explain the effectiveness and efficiency of implementing total quality...
According to some scholars, the strategic success of a service organization depends on its ability t...
Quality is at the top of most agenda and improving quality is probably the most important task facin...
Quality Assurance (QA) in University of Malaya is not new. University of Malaya (UM) has traditional...
Quality education is a necessity in the implementation of higher education and as one of the determi...
Abstract: The competition between Higher Education Institutions (HEIs) and growing mandates for acco...