Preface [Integrating service innovation into business models]

Business Model Innovation (BMI) involves the integration and adaptation of capabilities, and the exploitation of these novel combinations to create and capture value in new ways. However, studies focusing on the relationships between capabilities, business model innovation and firm performance are rare. The composite model presented here is derived from, tested and validated by two statistical studies, and the efficacy of the component practices is demonstrated by qualitative evidence from numerous case studies, workshops and consultancy projects