Inovação no setor público federal no Brasil na perspectiva da inovação em serviços

ABSTRACTThe aim of this study was to analyze how innovation occurs in the public sector based on cases of innovation awards in Innovation Contest in Federal Public Administration between 2006 and 2010. It was used the qualitative model vectors skills and technical characteristics of services innovation to analyze the set of 30 cases of innovation. The cases were organized into three groups for analysis. The results show that two of these groups had radical innovation process by which innovation is the creation of a new set of properties expressed in a totally new product; and one group showed incremental innovation, because demonstrating replacement of the service characteristics, but not a change in the overall structure of the system. As a gap to the study, it is pointed out that the analysis was done in the light of innovation in services by the absence of references in public administration. We suggest studies that describe changes in vectors and identify inducers and inhibitors of innovation