AbstractIn order to continually make a profit, It is important for companies to prevent service failure. For preventing service failure, at first, service designers need to extract their factors that cause service failures and to understand their relationships. However, service failure factors and their relations are varied compared to physical products because service failures occur due to various human factors. Therefore, service designers should identify the critical failure factors from a number of failure factors. On the other hand, each service provider has different recognition for relationships among service failure factors. Therefore, it is necessary to understand his/her recognition of the structure of service failure factors and ...
In any organization, the importance of failure management cannot be mentioned by a single word. Howe...
Service failures occur even in the best run service industry. These service failures tend to effect ...
Due to the characteristics of customer participation and heterogeneity in service operations, the de...
AbstractIn order to continually make a profit, It is important for companies to prevent service fail...
Abstract: The provision of highly reliable services is essential for the maintenance of long-term re...
Recently, product-service systems (PSSs), which create value by integrating a physical product and a...
AbstractImprovement of product quality and reliability following field failures of products is a wel...
AbstractProduct malfunctions in service are addressed by service centres that diagnose the problem a...
Improvement of product quality and reliability following field failures of products is a well-resear...
AbstractA number of industries including aerospace, telecom and automotive incur warranty and produc...
[[abstract]]This paper aims at combining the service blueprint and Failure Modes and Effects Analysi...
The increasing use of online channels for service delivery raises new challenges in service failure ...
Purpose – This study aims to explore how business-to-business service failures manifest in a manuf...
A number of industries including aerospace, telecom and automotive incur warranty and product return...
LecturePg. 75-86When a component fails prematurely, it is most important that an engineering evaluat...
In any organization, the importance of failure management cannot be mentioned by a single word. Howe...
Service failures occur even in the best run service industry. These service failures tend to effect ...
Due to the characteristics of customer participation and heterogeneity in service operations, the de...
AbstractIn order to continually make a profit, It is important for companies to prevent service fail...
Abstract: The provision of highly reliable services is essential for the maintenance of long-term re...
Recently, product-service systems (PSSs), which create value by integrating a physical product and a...
AbstractImprovement of product quality and reliability following field failures of products is a wel...
AbstractProduct malfunctions in service are addressed by service centres that diagnose the problem a...
Improvement of product quality and reliability following field failures of products is a well-resear...
AbstractA number of industries including aerospace, telecom and automotive incur warranty and produc...
[[abstract]]This paper aims at combining the service blueprint and Failure Modes and Effects Analysi...
The increasing use of online channels for service delivery raises new challenges in service failure ...
Purpose – This study aims to explore how business-to-business service failures manifest in a manuf...
A number of industries including aerospace, telecom and automotive incur warranty and product return...
LecturePg. 75-86When a component fails prematurely, it is most important that an engineering evaluat...
In any organization, the importance of failure management cannot be mentioned by a single word. Howe...
Service failures occur even in the best run service industry. These service failures tend to effect ...
Due to the characteristics of customer participation and heterogeneity in service operations, the de...