Applying Interactive Planning on Public Service Leadership in the Directorate General of Immigration Indonesia

AbstractNowadays, the public sector is being under pressure to improve the service and be able to work with other sectors more effectively and efficiently. This is due to the high expectations of the people to obtain services from public sector organizations. As the result, the leaders of public sector organizations are required to carry out bigger duties and responsibilities. It includes the implementation of Indonesian immigration functions being performed by The Directorate General of Immigration, Ministry of Justice and Human Rights of the Republic of Indonesia. Immigration in Indonesia itself has a unique character, because in terms of its geographical condition, Indonesia is a the largest archipelagic state in the world for its large width of seas and numbers of islands, which affects the expansion of the immigration service. The main question is what kind of leadership that is needed to control the high dynamics of immigration in Indonesia? This study aims to describe the interactive planning (Ackoff, 2001, Asmui and Fitriati 2013), which includes the explanations of what things that are needed to be applied in the case of The Directorate General of Immigration. The results showed that the leadership in the General Directorate of Immigration Republic of Indonesia is not tied to a position that has formal authority, but rather to the collaboration between management and staff of the organization (Morse & Buss, 2008). The leadership characteristic needed is the leadership that has mission, create a vision, trust employees, keep their heads in a crisis, encourage risk taking, has the expertise, know what is essential, become listener, teachers and mentors. The leadership characteristics determine how the planning is able to answer challenges and overcome various problems of immigration system in The Directorate General of Immigration. To support the success of interactive planning in imigration services in Directorate General of Immigration, participative principle, continuity principle, and holistic principle are required. The recommendations for Directorate General of Immigration are that government needs to conduct further research in order to do mapping and planning scenario related to the role and position in Directorate General of Immigration, Ministry of Justice and Human Rights Republic of Indonesia in facing globalization as well as ASEAN Economic Community 2015