Inovação, gerenciamento por competênciase o valor de uso dos sistemas ERP em sua fase de pós-implementação

ABSTRACTThis research evaluates which is the role of the organizational competences that are linked to the ERPs systems management universe in the process of innovation and sustaining the use value of these applications in the Brazilian macro economic scenario, in their post implementation perspective. For such, it uses the theoretical referential focused on the study of organizational competences literature as well as literature directed to the ERP systems management, focusing on their perspective of the main actor of the applications suite related to Information Technology. Starting from the bibliographical raising developed in the first part of the work, it were elaborated study propositions which formed the basis for the fields research development in five ERP large firms belonging to different economic segments of the Brazilian scenario. The methodology used in the study predicted the development of the method of multiple case study, through which the information picked in the companies were analyzed together and in a crossed way, making possible the most robust identification of the organizational competences and of their respective adherences to the research problem. The empiric evidences suggest that in fact exists a group of organizational competences which are divided into distinct operational areas such as quality of use and quality of information obtained from the ERP, specialized management of the IT area involving the ERPs applications, innovation and ERP II technology use and the ERP operational flexibility within the legal requirements of informational macro Brazilian scenario