Stress at the workplace in public services in the city of Šibenik

Cilj rada je izmjeriti stres na radnom mjestu u javnim službama grada Šibenika i utvrditi razlike između pojedinih vrsta javnih službi u svrhu planiranja intervencija protiv stresa u pojedinim radnim organizacijama. Ispitano je 90 zaposlenika, 27 članova profesionalne vatrogasne postrojbe, 28 zaposlenika ustanove za skrb i njegu o starijim i nemoćnim osobama te 35 zaposlenika vodovoda i odvodnje. Utvrđivanje psihološkog stresa i radne sposobnosti utvrđeno je pomoću upitnika o stresu na radu – HSE (health and safety executive) i upitnika o indeksu radne sposobnosti – WAI (work ability index). Rezultati pokazuju da zaposlenici staračkog doma doživljavaju svoje radno mjesto kao stresno zbog same prirode posla (težak fizički rad, psihički stres zbog uzemiravanja štićenika, nedostupnost nadređenih, nedovoljna podrška nadređenih i kolega). Profesionalni vatrogasci, suprotno očekivanjima, rijetko svoj posao doživljavaju kao stresan kao i zaposlenici vodovoda. Zaključno se može reći da je moguće utjecati na stres, umanjiti ga ili eliminirati i time smanjiti njegov utjecaj na zdravlje i radnu produktivnost djelujući na sam izvor stresa, na pojedinca ili organizaciju.The aim was to measure the stress at the workplace in several public services in the city of Šibenik and to determine the differences in the level of stress for different public services in order to plan stress-fighting strategies in the organizations. The sample included 90 subjects, 27 from professional firefighting squad, 28 from an institution for the care of elderly people, and 35 employees from the local department of waterworks and sewage. The level of psychological stress and work ability was determined using the HSE (health and safety executive) questionnaire testing stress, and the WAI (work ability index) questionnaire. The results indicate that employees at the home for the elderly perceive their work as stressful due to the nature of the work itself (great physical strain, psychological stress caused by inmates, inaccessible superiors, and insufficient support from superiors and colleagues). Surprisingly, professional firefighters rarely perceive their work as stressful, and the same is true of the waterworks and sewage employees. In conclusion, it may be summed up that it is possible to affect the level of stress, reduce or eliminate it and thus reduce its impact on the health and productivity by addressing the very source of stress, i.e. individual or organization