4th Generation e-Services : Requirements for the Development of Mobile e-Services

In this paper, we address the predicted fourth generation of e-services, i.e. mobile e-services. As the research area is still new, we examine the fundamentals of mobile e-services, but also more specifically focus on the deployment and usage of these services. We present a prototype e-service, manifesting the characteristics of mobile e-services. User testing is conducted in a real world setting, resulting in qualitative empirical data, which is iteratively analysed, resulting in seven guidelines for the design of mobile e-services. These guidelines are suggestions to design for application and service accessibility, individualization, location utilization, platform independence, service mobility, two-way communication, and usefulness. It is our belief that these guidelines will inform the work on implementing better service mediators in general, and mobile e-services in particular.Godkänd; 2013; 20130903 (dandan)NIMO - Nordic Interaction and Mobility Research Platfor