Kraveliciteringstekniker och tillhörande problem : En kvalitativ studie där kraveliciteringstekniker och tillhörande problem identifieras hos tre IT-företag

Requirements elicitation is the process of understanding, retrieving and deciding the requirements and limitations of a software system in a software development process. The requirements elicitation process is important so that customers know what to expect from the software, and to avoid misunderstandings and expensive maintenance costs. Different requirements elicitation techniques are used to achieve better results in this process. Requirements elicitation techniques are studied in three different software development companies. The study is conducted using semi-structured interviews in which two things are identified: What requirements elicitation technique is the company using? What associated problems exist using this technique? The result indicates that two of the companies use Interview, a classic requirements elicitation technique. With this technique there are six problems mentioned out of which two have a higher probability to occur: Users do not know what they want, and a lack of knowledge with computers and IT from users. A combination of two collaborating techniques is found in the third company: JAD and Evolutionary prototype. The combination of these two techniques resulted in one problem alone: The wrong person attends the meeting.Validerat; 20160627 (global_studentproject_submitter