Add to ORKGNowadays tourism has seen constant growth globally and in the competitive tourism market hotels enrich the offer of tourist destinations through the quality of services. Research from relevant literature related to tourism show, that tourists when choosing accommodation in large part use the internet as an essential tool, and comments from customers for a given hotel is of great importance for their final choice. The purpose of this paper is to examine the quality of services in hotels with five stars in the Republic of Macedonia. The research is based on the presentation of reviews of clients who have stayed in these hotels and their assessment of the international information system booking.com. Guest reviews related to hotels are analyz...
To increase the competitiveness the hotels have to satisfy their guests’ requirements, anticipate th...
The chief topic of the paper was the role of customer satisfaction in the hotel industry. Today, cus...
Internet is an important tool for information searching and purchasing of products especially in tou...
The marketing presentation of the overall off ering via the Internet is becoming an increasingly imp...
The diploma thesis deals with quality of services in hotel industry and with the quality analyse in ...
The tourism worldwide is continuously making high development ascent and the same is a result of the...
The quality of hotel services has great importance in contemporary business and hotels, because of t...
The present study was an attempt to identify and evaluate service quality in five star hotelsof Tehr...
The tourism sector is undergoing many very significant changes. In addition to adapting to an intera...
In this article we propose a research whose main objective will be to reach a methodology for assess...
The article is an attempt to present the quality of customer service as one of the basic elements de...
The paper examines the concept and measurement of quality of service in the hotel sector. The rating...
Abstract:-The growing importance of tourism industry in world economy reflects on tourism growing im...
in condition of fierce competition, those hospitality businesses win that primarily seek to satisfy ...
The marketing presentation of the overall offering via the Internet is becoming an increasingly impo...
To increase the competitiveness the hotels have to satisfy their guests’ requirements, anticipate th...
The chief topic of the paper was the role of customer satisfaction in the hotel industry. Today, cus...
Internet is an important tool for information searching and purchasing of products especially in tou...
The marketing presentation of the overall off ering via the Internet is becoming an increasingly imp...
The diploma thesis deals with quality of services in hotel industry and with the quality analyse in ...
The tourism worldwide is continuously making high development ascent and the same is a result of the...
The quality of hotel services has great importance in contemporary business and hotels, because of t...
The present study was an attempt to identify and evaluate service quality in five star hotelsof Tehr...
The tourism sector is undergoing many very significant changes. In addition to adapting to an intera...
In this article we propose a research whose main objective will be to reach a methodology for assess...
The article is an attempt to present the quality of customer service as one of the basic elements de...
The paper examines the concept and measurement of quality of service in the hotel sector. The rating...
Abstract:-The growing importance of tourism industry in world economy reflects on tourism growing im...
in condition of fierce competition, those hospitality businesses win that primarily seek to satisfy ...
The marketing presentation of the overall offering via the Internet is becoming an increasingly impo...
To increase the competitiveness the hotels have to satisfy their guests’ requirements, anticipate th...
The chief topic of the paper was the role of customer satisfaction in the hotel industry. Today, cus...
Internet is an important tool for information searching and purchasing of products especially in tou...