Residential satisfaction in gated communities: case study of Desa Park City, Kuala Lumpur, Malaysia

Purpose – The purpose of this paper is to determine how satisfied homeowners are with their gated residences. Design/methodology/approach – This study starts out by examining the data collected through self-administered surveys to find out the satisfaction levels and motivations of homeowners toward their gated homes in the Klang Valley, Malaysia. This is then followed by regression analysis to examine the relationship between motivations of owing gated homes and residential satisfaction. Findings – The benefits that motivate households to purchase gated landed homes are “Safety and Security,”“Financial Benefits” and “Social Status” and “Lifestyle Facilities.” It also appears that the satisfaction levels of homeowners are to a certain extent,influenced by the benefits of owning a gated home. Research limitations/implications – It seems that when homebuyers purchase houses these days, a major consideration is placed on whether or not the development is a gated one. Practical implications – The congruence and dissonance between residents and their housing situations are essential to prevent the decreasing quality of urban environment. Thus, this study can serve as a guide for urban planners and property developers in planning and designing of enclosed private residential developments. Furthermore, property developers can gain valuable insights on the gated home features that they should improve to meet each homebuyer’s needs. Originality/value – Majority of the studies on residential satisfaction have been focused on the evaluation of non-enclosure communities. There have only been a limited of studies examining the experience of residents in enclosed private residential environments in a developing country. Hence, this paper has contributed to the existing knowledge in the development of gated estates in a developing country