Attitudes of medical employees towards the quality of services provided in the hospital

Aim of the study: Examine the attitudes of the employees to work quality in the Varėna Hospital. Objectives: 1. Examine attitude of staff to the quality of services in the hospital. 2.Evaluate attitude medical staff’s of to wards the quality system in the hospital. 3. Evaluate attitude of staff of to wards the quality system’s documents. Methodics of the research: Anonymous questionnaire survey of employees was carried out in the Varėna Hospital during the period of 2007.11.05 – 2007.11.20. 254 questionnaires were distributed and 205 respondents have answered (response – 80,7 %). Statistic analysis of the results was performed using SPSS 13.0 version of programme pack and MS Excel. Results: Half of all employees (57.7 %) took part in the implementation of the quality system; the most active participants of the research are doctors (81.1 %) and tenders (71.9 %). The majority of respondents (85.1 %) believe that employees themselves benefit most from the quality system. Work instructions of the department, understanding of methodologies and their usage in direct work are very beneficial. 44 % of respondents believe that they participate in implementation of the quality system by performing to them assigned documented procedures well. The main reason of employees’ passiveness in implementing a quality system in their department was a lack of motivation (3.89 points) and encouragement (4.60 points) from the managers (p