Evaluation of pharmaceutical services rendered for pregnant women in community pharmacies

Aim: To analyse and evaluate quality of pharmaceutical services for pregnant women's in community pharmacies. Tasks: 1. Evaluate impact of pharmacy location for quality of pregnant women services. 2. Find out opinions of pregnant women to quality of pharmaceutical services. 3. Identify reasons of most qualify pharmaceutical services for pregnant women, which affects drugstore work organization. 4. Find out changes of labor organizing, which would improve quality of pharmaceutical services for pregnant women. Methods: Was finished a questionnaire survey by dual survey method. Study participants – pregnant clients of drugstore and pharmaceuticals. Questionnaire was done for 4 different kinds of drugstores: Operating in mall of Kaunas city (acr. KPCV); Operating in medical institutions of Kaunas (acr. KGĮ); Operating near medical institutions of Kaunas (acr. KŠGĮ) and operating in district of Kretinga (acr. KRV). Results: By survey data, quality of KŠGI pharmaceuticals services was evaluate as very good (54,5% respondents would recommend this drugstore for friends) and as good for other drugstore types. By survey results was find out such reasons of good pharmaceutical services: long experience of pharmaceuticals (50% of 16 – 30 years), large amount of pharmaceuticals in drugstore (54,8% of 3 – 5 personnel), clarity of information (100%), greater attention for pregnant women (75%), enough time and attention for customers (63,6%), exhaustive answers to questions (59,1%) also more frequent consulting with doctors. Conclusions: 1. Location of drugstore has impact for quality of pharmaceutical services (p<0,05). 2. By pregnant women opinions, most quality pharmaceutical services is provided in drugstores near medical institutions (p